Frequently asked questions

How do I contact Lighting Components of NY?

You can contact us by phone at 718-618-4622, by email cs@lightingcomponents.us , or by using the contact form located here. Our offices are open Monday through Thursday, 8AM-6PM, and Friday, 8AM-1PM EST.

What happens if an item is out of stock?

If some products are out of stock at the time of your order, we will ship the in stock products immediately and the remaining items will ship via ground service as soon as stock is replenished. No additional shipping charges are applied for orders fulfilled with more than one shipment.

Can I change/cancel my order once it's been submitted?

To get your items to you as quickly as possible, we try to pack orders continuously throughout the day and ship them every weekday. This can make changing or canceling an order difficult. However, we will make every effort to accommodate order changes or cancellations whenever possible. If you need to change or cancel an order, please contact Customer Service at 718-618-4622 as soon as possible.

How much is shipping?

All orders can be shipped with USPS or Fedex. You can calculate your shipping charges on the checkout page.

How do I know when my order has shipped?

If you've placed your order before 3PM EST on a weekday, all in-stock items on your order will be shipped that day, excluding holidays. You will receive an email from us within 24 hours containing your tracking information. If any items you order are out of stock or if your order requires multiple shipments, you will receive an email from us each time a shipment is made. Once shipment information is available, you can also track your order on our website by logging into your account, selecting 'Order Status and History' and selecting 'Track Order'. For more information on shipping, please read our shipping policy.

What if my bulbs arrived damaged?

We understand that many of the items we sell are very fragile, and despite our best efforts, breakage does happen occasionally. Should you receive an order with damaged items, simply contact us and we will be happy to provide you with a credit or replacement.

What is LightingComponents.us's return process?

To return an item you purchased from us, contact us within 7 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to:

Lightingcomponents.us Warehouse
Attn: RMA#(insert RMA number here)
199 Lee Avenue Suite 897
Brooklyn, NY 11211

Returns are credited within 14 days of being received in our warehouse. Credits are issued to the original payment method. Items must be returned in their original packaging and in a resaleable condition.

Do you ship to Canada?

Yes, we are now able to ship to Canada.

Is there a warranty on the product I buy?

Yes. Manufacturer's warranties vary by manufacturer and product, but we stand behind all of the products we sell and are happy to work with our customers directly to resolve issues relating to product performance.

Are there quantity restrictions on some items? Why?

Yes. Some products have high rates of damage when they are shipped in 'less-than-full case' quantities. In order to ensure that you receive your order intact and undamaged, we have restricted these items to full-case orders only. We have also developed proprietary packaging materials and techniques that are specifically designed to protect full-case orders from damage. While less common, we may also restrict purchase quantities on some promotional items in order to make these promotions available to as many customers as possible.

Does Lightingcomponents.us charge sales tax?

Lightingcomponents.us collects sales tax for orders shipping to New York City and State. Please note that you may be responsible for paying sales tax in states where we do not collect it.

How do I know it's safe to use my credit/debit card?

We take the protection of your personal and payment information very seriously. Payment information is protected using Authorize.net SSL encryption, so only Lightingcomponents.us can access a purchaser's information. We do not retain or store credit card information after a transaction has been processed.

What does Lightingcomponents.us do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission (opt-in).

Do you accept forms of payment besides credit/debit card?

Yes. We also accept checks, money orders, paypal, google checkout, wire transfers, and purchase orders (from approved commercial customers). If you wish to place an order using a payment method other than credit/debit card, please contact us for assistance. Please note that orders paid by check or money order will not be shipped until the funds have cleared your financial institution.

Does Lightingcomponents.us offer lines of credit?

Yes. We offer Net30 terms to qualified commercial accounts that will be spending $5,000 a year or more, subject to a credit check. For more information about lines of credit, please visit our contact us page for assistance.

Does Lightingcomponents.us offer special pricing for high-volume customers?

Yes. Corporate and commercial clients are eligible for special pricing discounts through our high-volume pricing programs. To contact us for more information about special pricing, please visit our High-Volume Pricing page.

What if I forget my password?

No problem, we can send it to you by email. Simply go to the Sign-In page and select 'Forgot Your Password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email will be sent to you containing your password.

Can I change my password?

Yes. To change your password, log in to your account using the Sign-In page. You will be directed to the Account Information page, and you can change your password by entering your current password and then the new password, and clicking 'Submit'.